IT Technical Support Engineer

A leading Company in the banking sector is seeking to hire:




Job Title: IT Technical Support Engineer

Job Location: Cairo - Egypt

Job Category: Information Technology

Job Type: Full Time



Responsibilities:



•Provides first level support for internal and external customers.

• Responds to client inquiries regarding systems operations, helps diagnose

software, hardware and operation problems.

• Investigate, troubleshoot, and resolve reported issues in a timely and

efficient manner.

• Provides the customer with updates, status reports, and information via email,

or telephone.

• Provides customers with fixes, workarounds, and new releases.

• Escalates complex issues to 2nd line of support engineers.

• Monitoring the following infrastructure components:

o Network devices

o Leased lines

o Systems alerts

o Network capacity



• Report daily activities and events on the monitored system.

• Handle problems with 3rd parties.



Core Competencies:



• Willing to learn and adapt.

• Willing to work in 24X7 environment.

• Customer service and results oriented.

• Team player and co-operation.

• Adhere to company policies, standards, and procedures.

• Capable of working under stress.

•Flexibility to meet company timelines and objectives.

• Respect authorities and hierarchy structure.

• Well-developed verbal and written communication skills.

• Very Good command in English.



Qualification:



BS or MS in Computer Science or related field is desired.

MCSE, or other technical certification preferred.



Experience:



• Fresh graduated or at most 2 years IT related experience.



Please send your updated C.V. to vacancy0610@yahoo.com (only Cairo residence

can apply) and mention when you can be ready to start.



Kindly be noted that deadline to apply December 14, 2010