Sunday, May 15, 2011

Helpdesk Engineer

Employer IT Valley


Job Title Helpdesk Engineer

Languages - Proficiency in both Arabic and English language (speaking, reading and writing)

Country Egypt

Job Category Information Technology

Job Type Full Time

Description - Provides customers with the required support within service level agreements ensuring product installations, software implementations. - Troubleshoots hardware, software, peripheral, and operating system performance issues. - Identify research and resolve technical problems. - Respond to telephone calls, email and personnel requests for assistance. - Ability to setup and configure PC compatible hardware and Software. - Ability to operate office equipment including, but not limited to: computers, copiers, printers. - Works closely to provide all business units with relevant technical support. - Checks pre-installation requirements and site preparations for new hardware installations. - Monitors customer requirements and conveys them to the organization to guarantee the highest level of customer satisfaction. - Configures user accounts and roles. - Configures Groups roles - Applies any end point configurations.

Qualifications - Bachelor’s Degree in Computer Science or related field - one year of experience is a minimum. - Certification such as :CCNA, CCNP, MSCE & MSCP is a plus -

Gender Any

Experience 1 - 2 Years.

Other Skills - Excellent communication, interpersonal and negotiation skills

Salary (L.E.) Negotiable

Job Contact Person Eman Ahmed

Job Contact Email eman.ahmed@itvalley.com.eg