Sunday, September 18, 2011

DBA/APPS DBA SUPPORT OPERATIONS CONSULTANT

DBA/APPS DBA SUPPORT OPERATIONS CONSULTANT


RESPONSIBILITIES:

• Perform regular structured reviews of the quality and contractual compliance of service delivery to customers, including:



--- Reviewing performance against SLS (Service Level Standards)

--- Review technical operations such as performance, capacity, and configuration

• Identify opportunities to improve service delivery and add more value to customers.

• Identify opportunities to improve the efficiency of service delivery.

• Work together with the Customer Managers to apply operations governance best practices particularly with regard to Change Management.

• Support field Customer Managers to build a long-term strategic relationship with the customer.

• Work with operational delivery teams to:



--- Ensure smooth implementations of changes.



--- Ensure low failure rate during Implementation of Change.



--- Reduce risk of incidents caused by Changes.



--- Reduce testing time and cycle.



--- Ensure better scheduling and usage of internal resources. Provide General Operational assistance, including:



--- Support and Maintenance of Customer Change Management Calendars.



--- Manage remedial actions resulting from technical & SLA (Service Level Agreement) reviews



--- Ensuring progression of Important tasks.



--- Provide support to relevant groups during time of Customer Escalation.



--- Contribute to Global Reporting

QUALIFICATIONS:

• 5 yrs Oracle DBA or Apps DBA experience, either as part of complex implementation projects or post implementation responsibility for production operations.

• Experience working directly with customers in an IT services environment.

• Proven ability to develop a trusted relationship with the customer.

• Experience working in a global, matrix team environment with ability to drive initiatives and influence across organisational and geographic boundaries.

• Excellent English written and verbal communication skills.

• Another European language, eg French, German, Italian, Spanish desirable.

• ITIL training or certification is consider an advantage







Send CV to webforsale@yahoo.com with subject DBA/APPS DBA SUPPORT OPERATIONS CONSULTANT