Job Description
Key Purpose:
You will be responsible for the daily operations and ensure that Call Center agents accurately answer on the issues by means of proper phone etiquette and to execute updated policies and procedures.
Key Responsibilities:
- To establish the process, follow up daily with the team, and deliver daily reports and work on the set KPI’s.
- Supervises the call center and reports on discrepancies.
- Training and assist in hiring of call centers staffs.
- Implements and updates the policies and procedures to suit the objective of the business.
- Ensure that proper capturing of data with a focus on accuracy, efficiency, and speed.
- Transfer certain complaints to the higher level if needed, and prepare the relative and required reports.
- Perform any other duties assigned by your manager.
Skills
- At least 2 years experience in a Call Center or Customer Service environment.
- Good communication skills with a pleasant sounding voice
- Computer Literate
- The ability to ease customer tension and frustration.
- Demonstrate leadership and management Skills.
- Demonstrate coaching and communication skills.
- To provide efficient, courteous and timely services to all customer requests and inquiries.
- Good planning abilities and result oriented.
- Excellent written and verbal communication skills.
Education
Diploma or Bachelors Degree.
Key Purpose:
You will be responsible for the daily operations and ensure that Call Center agents accurately answer on the issues by means of proper phone etiquette and to execute updated policies and procedures.
Key Responsibilities:
- To establish the process, follow up daily with the team, and deliver daily reports and work on the set KPI’s.
- Supervises the call center and reports on discrepancies.
- Training and assist in hiring of call centers staffs.
- Implements and updates the policies and procedures to suit the objective of the business.
- Ensure that proper capturing of data with a focus on accuracy, efficiency, and speed.
- Transfer certain complaints to the higher level if needed, and prepare the relative and required reports.
- Perform any other duties assigned by your manager.
Skills
- At least 2 years experience in a Call Center or Customer Service environment.
- Good communication skills with a pleasant sounding voice
- Computer Literate
- The ability to ease customer tension and frustration.
- Demonstrate leadership and management Skills.
- Demonstrate coaching and communication skills.
- To provide efficient, courteous and timely services to all customer requests and inquiries.
- Good planning abilities and result oriented.
- Excellent written and verbal communication skills.
Education
Diploma or Bachelors Degree.
