Monday, July 16, 2012

Help desk support engineer


Urgently  needed  for  a multinational  Company with immediately hiring

 Job title :Help desk support engineer

Onsite Service/support Staff Responsibilities:

-Provide client with trouble ticket number and estimate resolution time during initial

Contact

-Keep client informed of progress regarding service request/incident by making the

Trouble ticket available for viewing online at anytime

-Escalate all issues not resolved at the Computer Help Desk level (tier 1) to

Appropriate Subject Matter Experts (SME)

-Service requests or incidents that require a site visit will be scheduled when

Convenient for the client and when staff is available

-Prior to closing a work order, verify with the client that the request/incident has been

resolved to their satisfaction

-Provide client with option to submit feedback on the support interaction with the

Computer Help Desk via online survey

-Maintain accurate record of all communications

 

Personal abilities:

-Able to work in highly structured team and multinational organization

-Able follow structured process and procedures

-Goal oriented personality and have ability to learn

-Professional 'desk-side' manners (while dealing with users)

-Able to adopt quickly in changing IT environment

-Able to maintain high quality of service standards

-To be able to work under pressure

-To able to follow instructions accurately and without deviations

-Highly discipline in nature

-Understand and maintain information security at all times

Personal qualification

Must be able speak both Arabic and English (technical and business language)

2-3 yrs of working knowledge in support operation (Helpdesk)

MCSE, A+ and N+ certification

ITIL Foundation (preferred)

Knowledge requirement

Windows operating system

Microsoft office products

Client networking component

Computer hardware knowledge

Attached peripherals hardware

Please send your c.v to ritsolhr@gmail.com and mention the job title in subject