Technical Support Engineer
Job Description
Provide on-site support including performing maintenance, moves, adds, changes for our different telephony systems (Avaya, Nortel, Siemens, etc.)
Perform manufacturer specified standard preventative maintenance routines and procedures for our different telephony systems (Avaya, Nortel, Siemens, etc. )
Performs configuration backups and any typical system maintenance duties, as necessary, or as assigned, or directed by network & telecommunications staff.
Resolve system outages in a timely manner and respond to "on call" duties.
Work as a part of a team with other technical support engineers and technicians for installation, configuration, and integration of telephony equipment.
Job Qualifications:
Bachelor's degree in Telecommunications or equivalent experience.
2-3 years of relevant experience
Experience with Avaya, Nortel or Siemens voice systems is preferred
Excellent troubleshooting and problem solving skills
Excellent communication and customer service skills
Please send your CV to info@alphaegypt.com.eg
