Junior Support Consultant
Job Duties:
•Recommend changes in software to improve user functionality and eliminate problems.
•Remain highly adaptable - Due to the turbulent nature of priorities in supporting customers, this role requires high adaptability to changing demands, deadlines and priorities.
•Responsible to run queries, debug and troubleshoot as needed.
•Accessible to work varying hours because of customers located nationwide
•Perform software installations and upgrades.
•Responsible to ensure that the customer receives an adequate level of service with each concern or request.
•Provide customer support and technical issue resolution via an internal case management system.
•Answer product and process related questions posed by customer through an internal case management system.
•Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern.
•Responsible for maintaining positive and loyal relationship between the company and its customers.
•Other duties may be assigned.
Skills/Qualifications:
•General Programming Skills, Analyzing Information, Problem Solving, attention to details.
•Very good command of English.
•Very good communication skills.
•Presentable.
•Hard Worker.
•Ability to travel.
•Good presentation skills.
•Time Management.
Gender: Male
Experience:
•0 – 2 Years
•HR Business Knowledge (Preferable).
Education:
•Bsc. Computer Science or Computer Engineering.
•HR courses / Diploma/ Master…(preferable additional)
If you are interested in this job please send your CV to r.nabil@edrac.com with the job title in the subject of the email.
