Our client is a leading company in Cairo, Egypt seeking to Software Support Specialist German Language with the below criteria:
Main Job Tasks and Responsibilities:
• Interacting with client and IBM functions consistently until problem solution.
• Analyzing problems/situations, understanding problem impact on client business.
• Applying problem solving techniques.
• Responding to client queries, providing timely resolutions to client issues.
• Maintaining highest client satisfaction.
• Maintaining positive client relationships even in severe and pressurized situations.
• Performing problem management and end-to-end problem ownership.
• Logging all related activities for each customer query and handling client data securely.
• Employing IBM's standard support delivery methodologies and tools.
• Performing in international software support delivery processes and environments.
• Participating in scheduled off-shift (callout).
Requirements:
Bachelor Degree of: IT or Engineering.
German Language: Must.
IT Experience: 1 Year +.
Sound problem determination & troubleshooting skills.
Preferable:
•Knowledge of a UNIX operating system is highly desired.
•AIX experience / certification(s).
•Customer facing experience.
•C programming and/or scripting experience.
•Technical Support experience by phone and email / Remote Delivery experience.
•Knowledge of IT technology & infrastructure.
Profiles of candidates meeting the above criteria will be only considered. If interested, please send an updated CV (in MS word Format) including a personal photo to careers@partner-peo.com mentioning the job code (ITSG) in the subject of your message.
Good luck!
Partner PEO Team
