IT Help Desk
General Purpose
User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Main Job Tasks and Responsibilities
respond to requests for technical assistance in person, via phone, electronically
research questions using available information resources
advise user on appropriate action
follow standard help desk procedures
log all help desk interactions
administer help desk software
redirect problems to appropriate resource
identify and escalate situations requiring urgent attention
track and route problems and requests and document resolutions
prepare activity reports
stay current with system information, changes and updates
Experience: 1 - 3 years
Go to this link to Apply ,http://egyptstocks.net/eng/index.php?pg=Job_Applicants&j=1
