Highly reputable IT Company is seeking to hire immediately the below vacancy:
System Engineer (Outsourced to Vodafone):
Operations:
• Providing second line of support for Vodafone Group Services Infrastructure and messaging systems
• Handling requests for Active directory accounts and users, shared drives access and security
• Performing all possible technical troubleshooting steps to resolve incidents reported from Customer Services desks and other support teams
• Recover all incidents as quickly as possible according to the defined SLA and Minimize the adverse impact on business operations
• Troubleshoot mail and mail client connectivity issues between different sites.
• Troubleshoot Global Address list, OCS and SIP problems.
• Configuring and maintaining the company print and fax devices
• Handling blackberry activation and synchronization requests.
• Ensure that best possible service quality and availability is maintained
• Request Fulfillment: Information, Advice, Execution of standard change, Setup of access authorization, Activates the Access Management
• Event Management: Handling auto-generated events by the monitoring systems and MOM by interpreting the meaning of an Event and selecting a suitable response.
• Troubleshooting & resolving the Infrastructure and connectivity issues to the different services (DNS, Proxy, Firewalls)
• Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook) to support the operations
• Consulting with other support teams as appropriate.
Quality:
• Ensure that the technical solution and root cause are clear and logic
• Prioritizing and managing several open cases at one time based on agreed Service Levels to the customer.
• Ensure that all incidents are solved within the agreed SLA
• Update the technical documentation and the team KDBs.
Qualification / Experience:
• Bachelor of computer engineering / science
• 2 / 3 year of IT System Administration experience in Microsoft systems and technologies
• ITI Foundation background.
Only matched candidates with the above mentioned criteria are allowed to send their updated CVs to: n.ebid@egyptnetwork.com
