Tuesday, March 26, 2013

Network Engineer, Level 1 Support Engineer

job Title: Network Engineer, Level 1 Support Engineer

Job Code: NE1

Responsibilities:
• Handle after sales technical support.
• Handle daily customer problems/requests.
• Running First level troubleshooting steps.
• Isolate customer problem and handle escalations to appropriate support team level.
• Follow up on customer technical cases and provide feedback.

Qualifications & skills:
• Bachelor’s Degree from Engineering (Communications or Computer Science are preferred).
• Strong Communication Skills.
• Excellent Command of English language.
• Passion for Customer Service.
• Excellent customer interaction attitude is extremely important.
• Able to work in team work environment and perform under time pressures.
• Should be able to work in different shifts (morning, evening and night).

Required technical skills set:
• Good knowledge of Data connectivity and Internet services.
• Good knowledge of communication devices.
• CCNA is a must.
• Knowledge of Frame-Relay, MPLS, ATM, TDM, xDSL, IP networks.

Egypt

email: hr@noor.net ; wazayef_misr25@yahoo.com