Microsoft Systems 2nd Line Support engineer

Employer Egyptian Contact Center Operator - ECCO


Job Title Microsoft Systems 2nd Line Support engineer

Languages perfect command of English language

Country Egypt

Job Category Engineering

Job Type Full Time

Description 1.Manage the platform backend servers. 2.Ensure to meet the systems availability for all the backend systems excluding planned outage. 3.Follow-up on the daily health checks and fix problems once they appear on a server. 4.Ensure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA. 5.Clear notification for any production problems - IR report 6.Escalate and communicate raised issues from the company OpCos to the 3rd line of support. 7.Keep up to date with the new product versions and new releases. 8.Transfer the knowledge to the first line of support. 9.Transfer the knowledge to the new comers in the second line support team. 10.Ensure to use the pre production environment for testing activities before launching a new service. 11.Ensure to maintain the preproduction environment similar to the production platform. 12.Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage. 13.Manage installing and upgrading software. This includes the deployment of new shipments

Qualifications MCITP: Database Administrator 2008 certificate or MCITP: Database Administrator for Microsoft SQL Server 2005 is mandatory MCITP: Enterprise Administrator for Windows Server 2008 certificate is mandatory Knowledge of the following is mandatory: Windows Media Server, Streaming protocols (multicasting, Unicasting), MySQL, load balancing, and SSO solutions Knowledge of the following is preferred: installing and administering Tomcat Servlet Engine, mobile devices like BlackBerry; Pocket PC; and iPhone, and general knowledge of mobile communications (public APN, private APN, SMSC...) Experience with Microsoft SQL Server 2005 or 2008 is mandatory Experience with Microsoft Cluster is mandatory Web App architecture is mandatory General applications operational skills (troubleshooting, scripting) is mandatory CCNA certification is preferred

Gender Any

Education major Engineering

Experience 3 - 5 Years.

Salary (L.E.) Negotiable

Job Contact Person Recruitment Manager

Job Contact Email eccoegypt@gmail.com