Dear all, a "Premier Systems Engineer" is required for a an IT Services Company. The job description will be attached to this post.
EMPLOYER : URANIUM Corp.
JOB TITLE : Premier Systems Engineer – Consultancy Unit
COUNTRY : Egypt
JOB CATEGORY : Professional Services
JOB TYPE : Full time
...
ROLES / RESPONSIBILITIES :
Have high and lead knowledge of Microsoft and Symantec technologies. Knowledge of additional technologies such as GFI and VMWare is a plus.
Responsible for delivering technical and procedural activities to customers such as planning, designing, executing infrastructure services projects, and attending relevant meetings.
Responsible for providing a timely response to customer software escalations, utilizing all permissible resources necessary to quickly and accurately diagnose, troubleshoot and repair customer's applications with appropriate notification to all required URANIUM staff (TAMs, Management, etc..).
Actively support the customer in all project\task details by keeping customer informed throughout the project\task lifecycle.
Identify and resolve issues affecting customer's servers, utilizing available diagnostic tools and necessary support staff (through his Unit Manager).
Handle vendor escalations.
Actively Log and track details of solutions\tasks related to his assignments and according to URANIUM reporting standards and procedures.
Identify known problems and document resolutions.
QUALIFICATIONS :
University degree; IT courses relevant to the job is a plus.
Minimum three years of hands-on experience in core infrastructure services.
Good linguistic skills in both Arabic & English, verbal, reading and writing.
Ability to balance a number of conflicting priorities and make decisions.
Must be able to maintain focus whilst under pressure.
Clear and concise communicator.
Good customer service ethic - ability to stay efficiently connected with business management as well as end customers.
Good team player, takes initiative, accepts accountability and has a sense of urgency to make a difference.
Delivery and quality focused.
Ability to act as part of a team.
Willingness and ability to adapt to new technologies.
Good adherence to policies and procedures.
Work to achieve individual and team goals.
SKILLS :
Very good communication skills.
Strong analytical skills.
hr@uranium-corp.com
