DBA/APPS DBA SUPPORT OPERATIONS CONSULTANT
RESPONSIBILITIES:
• Perform regular structured reviews of the quality and contractual compliance of service delivery to customers, including:
•
--- Reviewing performance against SLS (Service Level Standards)
--- Review technical operations such as performance, capacity, and configuration
• Identify opportunities to improve service delivery and add more value to customers.
• Identify opportunities to improve the efficiency of service delivery.
• Work together with the Customer Managers to apply operations governance best practices particularly with regard to Change Management.
• Support field Customer Managers to build a long-term strategic relationship with the customer.
• Work with operational delivery teams to:
•
--- Ensure smooth implementations of changes.
•
--- Ensure low failure rate during Implementation of Change.
•
--- Reduce risk of incidents caused by Changes.
•
--- Reduce testing time and cycle.
•
--- Ensure better scheduling and usage of internal resources. Provide General Operational assistance, including:
•
--- Support and Maintenance of Customer Change Management Calendars.
•
--- Manage remedial actions resulting from technical & SLA (Service Level Agreement) reviews
•
--- Ensuring progression of Important tasks.
•
--- Provide support to relevant groups during time of Customer Escalation.
•
--- Contribute to Global Reporting
QUALIFICATIONS:
• 5 yrs Oracle DBA or Apps DBA experience, either as part of complex implementation projects or post implementation responsibility for production operations.
• Experience working directly with customers in an IT services environment.
• Proven ability to develop a trusted relationship with the customer.
• Experience working in a global, matrix team environment with ability to drive initiatives and influence across organisational and geographic boundaries.
• Excellent English written and verbal communication skills.
• Another European language, eg French, German, Italian, Spanish desirable.
• ITIL training or certification is consider an advantage
Send CV to webforsale@yahoo.com with subject DBA/APPS DBA SUPPORT OPERATIONS CONSULTANT
RESPONSIBILITIES:
• Perform regular structured reviews of the quality and contractual compliance of service delivery to customers, including:
•
--- Reviewing performance against SLS (Service Level Standards)
--- Review technical operations such as performance, capacity, and configuration
• Identify opportunities to improve service delivery and add more value to customers.
• Identify opportunities to improve the efficiency of service delivery.
• Work together with the Customer Managers to apply operations governance best practices particularly with regard to Change Management.
• Support field Customer Managers to build a long-term strategic relationship with the customer.
• Work with operational delivery teams to:
•
--- Ensure smooth implementations of changes.
•
--- Ensure low failure rate during Implementation of Change.
•
--- Reduce risk of incidents caused by Changes.
•
--- Reduce testing time and cycle.
•
--- Ensure better scheduling and usage of internal resources. Provide General Operational assistance, including:
•
--- Support and Maintenance of Customer Change Management Calendars.
•
--- Manage remedial actions resulting from technical & SLA (Service Level Agreement) reviews
•
--- Ensuring progression of Important tasks.
•
--- Provide support to relevant groups during time of Customer Escalation.
•
--- Contribute to Global Reporting
QUALIFICATIONS:
• 5 yrs Oracle DBA or Apps DBA experience, either as part of complex implementation projects or post implementation responsibility for production operations.
• Experience working directly with customers in an IT services environment.
• Proven ability to develop a trusted relationship with the customer.
• Experience working in a global, matrix team environment with ability to drive initiatives and influence across organisational and geographic boundaries.
• Excellent English written and verbal communication skills.
• Another European language, eg French, German, Italian, Spanish desirable.
• ITIL training or certification is consider an advantage
Send CV to webforsale@yahoo.com with subject DBA/APPS DBA SUPPORT OPERATIONS CONSULTANT
