Technical Support (Mansoura)

Technical Support (Mansoura)


Details



Technical support officers are responsible for ensuring the smooth running of computer systems. Tasks vary depending on the size and structure of the organization, but will typically include:



a. IT technical support officers monitor and maintain the computer systems and networks of an organization.

b. They install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face, E -Mail and other electronic medium.

c. Monitoring and maintaining computer systems and networks.

d. finding solutions to problems, be it through creating a desktop shortcut or fixing a major fault on the operating system; replacing parts as required; providing support, including procedural, documentation; following diagrams and written instructions to repair a fault or set up a system;

e. Conducting electrical safety checks on computer equipment.

f. Running network applications to support systems and users; supporting new applications; setting up new users;

g. Responding within agreed time limits to call-outs.

h. Working continuously on a task until completion (or referral to third parties, if appropriate);

i. Prioritizing and managing several open cases at one time;

j. Testing and evaluating new technology.

k. Provide training to clients in the use of system and applications as related to Internet.

l. Obtain general understanding of OS and application operations related to company offered services.

m. Identify and correct or advise, on operational issues in client computer systems.

n. Organizations rely on accessing information via computers. Problems may arise through systems failure, operator error or user misunderstanding. Businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them.

o. Technical support officers are sometimes known as help desk operators, technicians or maintenance engineers.





Skills and Qualifications:





• Very good experience in Hardware, Software maintenance and Networks.

• 2-3 years experience in Systems Administration

• Advanced knowledge and troubleshooting of Windows Server 2000/2003.

• Advanced knowledge and troubleshooting of Windows XP, 2000, Vista.

• Very good experience in N+ or CCNA.

• Good command of the English language, written and spoken.

• Excellent communication skills.

• Hard worker, able to work under pressure

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