Service Manager

Employer Raya Holding Group


Job Title Service Manager

Country Egypt

Job Category

Job Type Full Time

Description • Under general direction Service Manager scans local market conditions, identifies current and prospective market segments, and organizes resources to secure and deliver business in order to meet market share, revenue and profitability goals. • Monitors customer satisfaction and takes action to address satisfaction issues in a prompt and non-defensive manner. • Manage overall delivery of FM services to the client including overall accountability for financial, resource and performance management and reporting • Lead the Team - managers and staff to deliver a seamless service, which is on time, to budget and to agreed quality/service levels • Where applicable - manage the adoption of a “one team approach” by integrating supply partner management (and their team reports) with FM Team to ensure that both act and behave as one • To achieve the client’s vision. • Manage services so that delivery complies with the client’s, Guiding Principles and Service Level Requirements. • Manage the financial and commercial activities so that services are delivered within agreed cost targets and, where possible, reduce costs whilst maintaining quality standards or at agreed standards • In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.

Qualifications • Good management skills • Engineering degree in Electrical/Mechanical • Thorough knowledge of building trades, property management, craft skills, and engineering or comparable industry experience desired. • Experience in managing subcontract work preferred. • Very good command of English language.

Gender Male

Education major Electrical Engineering

Experience 3 - 5 Years.

Compensations Social Insurance. Medical Insurance.

Salary (L.E.) Negotiable

Job Contact Person Heba Shamssi

Job Contact Email heba.shamssi@ibs.com.eg