Monday, May 21, 2012

Technical Support Representative


Employer Xceed Contact Center
Job Title Technical Support Representative
Languages English ( very Good) Arabic (Native)
Country Egypt
Job Category Call Center

Job Type Full Time
Description 1. Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered.
Qualifications CCNA Certified OR MCSE Certified OR MCITP Certified
Gender Any
Experience 0 – New Graduate Years.
Salary (L.E.) 1500 - 2500
Comments Will 8not 8be 8hiring 8Engineers 8 Technical 8support 8Experience 8is 8a 8plus. Has 8to 8be 8graduated. All 8Male 8applicants 8have 8to 8have 8their 8military 8service 8papers. 8
Job Contact Info. yomna.farahat@xceedcc.com