"Call center customer service vacancy:
A reputable bank in Egypt is willing to hire a customer service agents (Call Center) with the below Qualifications and requirements:
key areas of responsibility:
Manage the relationship with customers allocated mainly Egypt. receive customers calls and forward it to the suitable support queue
follow-up to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Follow-up customer acceptance queue
handling rework tickets
Close support tickets.
Receive inbound calls from participants.
Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
Document all calls with regards to participant inquires accurately using Call Tracking System.
Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion.
Follow-up with participants within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let participant know inquiry is still be researched.
Knowledge of products
Provide quality customer service on every call.
Communicate clearly and effectively with participants.
Promote good listening skills.
Manage length of calls.
Recognizing and managing assertive customer calls.
Promote teamwork and call center success.
Review monthly publication of Effective Telephone Techniques.
skills:
• confident and able to communicate effectively.
• ability to work within a fast-paced, consultative sales environment.
• self-motivated and able to working in a virtual office environment and within a virtual team across europe.
• provide creativity, problem solving, analytical, and risk analysis skills.
• adapt and learn a set of tools and packages designed specifically to manage customer services business.
• financial management
• structured and organized
job requirements:
* fluency in English (us) is a must
* excellent communication skills
* customer care background is preferred
* follow-up skills
* ability to prioritize the workload
* ability to work well in a team
* problem-solving skills
* attention to detail
in addition any project management skills or languages would be beneficial.
education and experience requirements:
• b.s of commerce or business administration is preferred "or" any* with Grade good (GPA 3.0) and plus.
• interest or experience of working in the banking industry.
• knowledge or experience of customer services industry.
• experience working in team-oriented environment.
Status: Open
Benefits: Transportation, Medical insurance.
Shift time: Rotation (Maximum 10:00 PM for females).
Salary: Very Competitive.
To apply send your updated CV to Relsemary@netoneinternational.com (The subject should be "CSRBANK-May2012" any other subjects will be ignored."
