Posted by: Vodafone International Services
About us:
VIS is a Vodafone Egypt subsidiary dedicated to delivering world class outsourcing and off-shoring solutions in managed, consultancy, data centre, enterprise, CRM and application services. Being part of Vodafone, we have the expertise and ability to deliver against service levels, provide the best return on customer investment and offer the highest standards in customer satisfaction.
Job Category : Call center
Job title: International Account Advisor UK account
Job Type : Full Time
Job level : Entry Level
Benefits:
· Very attractive salaries
· Medical insurance coverage
· Life Insurance coverage
· Social insurance Coverage
· Eligible for company ongoing benefits
· Bank Accounts with special rates
· Transportation
· Lucrative bonuses and incentives awarded for high performers
· International exposure
· Ongoing Opportunity for Career Progression
· Daily Food Allowance
Job Description :
· Role Purpose
Act as a frontline interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard
· Essence of Role/Key Accountabilities
-Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.
- Teamwork spirit.
- Flexibility.
Job Qualifications:
- Fluent English.
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Ability to work on shift basis (no shifts after midnight )
- Proficiency in using MS Office application
Posted by: Vodafone International Services
Anyone interested can apply here (http://www.vodafone.com.eg/vodafoneportalWeb/en/P611822281289121739558)
