Job Profile
Job Title Call Dispatcher
Country Egypt
Category Customer Cervices
Job Type Full Time
Description
• Receiving Customer’s Calla via phone and/or e-mail.• Entering the calls to the system if required after working hours/weekends/public holidays (according to Service Desk Manager instructions).• Connect the customer with the concerning support agent.• follow up with both customer and support agent in order to close the call.• follow up on open calls until they are closed.• prepare progress reports per shift& update them to the department manager.• Availability for any emergency Situations 24/7.• Any tasks are assigned according to work requirements. • Maintains high level of customer satisfaction that aims to meet and/or exceed customer needs.
Qualifications • B.Sc. / license degree from a reputable university/ Institute or equivalent. • Fresh graduate or up to 2 year’s maximum experience in a similar or related field. • High level of communication & negotiation skills with different levels. • Ability to quickly understand customer situations/problems and address with customer. • Previous work experience in call centers is advantage.
Gender Male
Experience 0 - 2 Years.
Salary (L.E.) Negotiable
Job Contact E-mail HR@ACT-eg.com
