· Implementation Team Lead (Available Positions 3)
Typical day-to-day activities will include providing front-line support to customers via email , phone, visits, characterizing
issues reported, and providing timely solutions. The field applications component of this position may require
travelling to customer locations to provide on-site support when required.
Experience : 4-6 years
Duties (On site, or at customer locations)
• Providing front-line support to customers via email and phone.
• Gathering technical requirements from our customers.
• Bringing technical issues to members of the development team, making the decision about the appropriate people inside the development team to route more complex issues to.
• Working with our ticketing and bug tracking system, and managing online support requests.
• Creating and managing the communication of change and release notices to customers.
• Assisting customers through testing-house, utility, etc. certification process.
• Lead applications implementers team within the specified area
• Developing and/or conducting onsite training sessions to our customers.
Requirements
• A degree in a computing subject
• Excellent oral and written communication skills
• experience in windows OS, IIS and SQL Server database
• Experience of MS SQL Server in a working environment, including sound knowledge of constructing complex SQL queries
• Experience of using SSRS Reports , deployment
• Experience with gathering requirements, writing specifications and test plans
• Experience of working in applications support
• Practical knowledge of the web environment
• Experience of supporting business applications
• A sound knowledge of Internet technologies and an understanding of Internet security
• (Asset) Experience with Education systems
• (Asset) Previous Support experience
• (Asset) Experience with a bug tracking system
· Application Implementer (Available Positions 16)
Typical day-to-day activities will include providing front-line support to customers via email and phone, site visit, characterizing
issues reported, and providing timely solutions. The field applications component of this position may require
travelling to customer locations to provide on-site support when required.
Experience : 1-2 years
Duties (On site, or at customer locations)
• Providing front-line support to customers.
• Gathering technical requirements from our customers.
• Bringing technical issues to Implementation Team lead of the development team.
• Working with our ticketing and bug tracking system, and managing online support requests.
• Creating and managing the communication of change and release notices to customers.
• Assisting customers through testing-house, utility, etc. certification process.
• Developing and/or conducting onsite training sessions to our customers.
Requirements
• Excellent oral and written communication skills
• Bachelor’s degree
• (Asset) Experience in windows OS, IIS and SQL Server database
• (Asset) Experience with gathering requirements, writing specifications and test plans
• (Asset) Experience with Education systems
• (Asset) Previous Support experience
• (Asset) Experience with a bug tracking system
Kindly send your cvs at hr@informatique-eg.com
