Help Desk Support Engineer

Employer SUMMIT


Job Title Help Desk Support Engineer

Languages Proficiency in both Arabic and English language (speaking, reading and writing)

Country Egypt

Job Category Computer Software, Information Technology

Job Type Full Time

Description Provides customers with the required support within service level agreements ensuring product installations, software implementations Troubleshoots hardware, software, peripheral, and operating system performance issues. Identify research and resolve technical problems. Respond to telephone calls, email and personnel requests for assistance Ability to setup and configure PC compatible hardware and Software Ability to operate office equipment including, but not limited to: computers, copiers, printers etc… Works closely to provide all business units with relevant technical support. Checks pre-installation requirements and site preparations for new hardware installations. Monitors customer requirements and conveys them to the organization to guarantee the highest level of customer satisfaction. Configures user accounts and roles Configures Groups roles Applies any end point configurations

Qualifications Bachelor’s Degree in Computer Science or related field is a must -1-2 years experience as a Helpdesk or Technical Support Administrator - Certification such as :CCNA, CCNP,MSCE & MSCP is a plus - Demonstrate a strong initiative and willingness to learn new skills. - Excellent communication, interpersonal and negotiation skills - Maintaining a professional appearance and providing a positive company image to the public.

Gender Any

Education major Computer Science

Experience 1 - 2 Years.

Salary (L.E.) Negotiable

Job Contact Person Mariam Tosson

Job Contact Email careers@summit-mea.com