IT Help Desk
Tasks and Activities
- Provide first line response for users requiring assistance with information technology issues and problems.
- Respond to requests for technical assistance by phone, email and/or using a help desk management system.
- Track issues to resolution updating the internal knowledgebase and/or communicating learnings with relevant business units.
- Knowledge of the ITIL methodology, change management processes and risk management processes.
- Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams.
- Update daily status reports and shift handover reports.
- Act as a liaison between customers and technical escalation teams.
- Provide a single view to the organization for information technology related problems.
Age: Between 22 to 25 years .
Experience: min 1 year to max 3 year
Send your cv to it@egyptstocks.net
Tasks and Activities
- Provide first line response for users requiring assistance with information technology issues and problems.
- Respond to requests for technical assistance by phone, email and/or using a help desk management system.
- Track issues to resolution updating the internal knowledgebase and/or communicating learnings with relevant business units.
- Knowledge of the ITIL methodology, change management processes and risk management processes.
- Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams.
- Update daily status reports and shift handover reports.
- Act as a liaison between customers and technical escalation teams.
- Provide a single view to the organization for information technology related problems.
Age: Between 22 to 25 years .
Experience: min 1 year to max 3 year
Send your cv to it@egyptstocks.net
