BPO & Call Center Diploma:
Sunday December the 9th
Don't miss Our free Induction session to Our Diploma that Qualifies you to Work in the Call center & Customer Service field with a minimum Salary of 2000 EGP
1- Developing a pool of Qualified candidates that are qualified to work in Multi-National offshore accounts in various call center jobs (Customer Service, Tele-Marketing, Tech Support, etc ..)
2- Familiarize calibrates with the Call center & BPO Concepts and activities
3- Providing a simulating working environment of call centers to Develop the required skills of the calibrates and ensure ultimate knowledge
4- Consistent coaching & training to ensure the Development of calibrates
5- Provide a career path development plan for each calibrate within the several departments among the call centers (HR, PR, Operations, Support Functions, etc ….) according to each calibrates’ interests, Potential and capabilities
6- Preparing Calibrates to be familiar with the Major BPO Companies in Egypt
7- Recruiting qualified calibrates & assigning them to the suitable jobs
Content
1- Introduction to the BPO industry
2- BPO industry in Egypt & Major Accounts
3- Communication & Soft Skills Training
4- Up-selling & Cross Selling Techniques
5- Preparing for the call center Interview
6- Job simulation
7- Coaching & Development through workshops
8- Graduation Assessment
9- Interview Simulation
Contact@proscorpeg.com
01017700040 - 01091087875 from 2pm-7pm
