Cairo Resident Customer Service
Male & Female
Job Description
• Understand the customers contact and order methods/frequency, whilst promoting efficiency of tools to achieve error free data
• Understand system alerts indicating order, billing/credit control issues
• Take corrective actions to resolve issues impacting order flow
• Have visibility timeliness issues impacting the demand of the customer
• Manage any customer event or promotional activities in conjunction with Generating Demand
• Optimize orders where logistical efficiency is required. (Photography, Translation )
• Use of reason code methodology to record appropriately all changes within customer orders.
• Access or maintain information regarding service level and customer satisfaction levels.
• Understand and influence the order and demand management process with the objective of reducing errors causing customer dissatisfaction, refusal
• Resolve Claims,
• Proactively monitor all stages of the Claims, requests, including authorization, data integrity, quality controls and financial billing
Skills
• Result-focused
• Attention to detail
• Effective communication
• Planning and organizational capabilities
• Persistence
• Teamwork
• Fresh Graduate & 0-2 years of experience
• Fluency in English ( Translation & Speaking )
• University degree
Computer programs using ( Word, Adobe, Power Point, Photoshop, Excel )
Photographing Skills
For more information Contact to
+201007463435
mohamed.abbas@doctoruna.com
