Customer Service Representative
We are looking for customer service representatives to join our fast growing team of professionals.
Roles & Responsibilities:
- Provide responsive and competent customer support. Ensure that all customer issues are resolved at the first instance
- Continuously work for exceptional customer experience, resulting in high customer satisfaction scores
- Learn, understand, retain and regularly update and demonstrate product / process knowledge
- Track, document and retrieve information in call tracking database
Qualifications:
- Excellent written and spoken command of English
- Skill in providing an exceptional customer experience.
- Skill in verbal and written communication to analyze, interpret and address customer needs.
- Knowledge of a Windows O/S (XP, 7) and Internet, and overall PC knowledge
- Ability to work in a time critical environment
- Ability to navigate a computerized data entry system or other relevant systems
- Ability to be flexible and quickly adapt to changing business needs and processes
- Ability and willingness to provide pre-sales support
- Ability to promote and sell products or services
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice
Please send your CV to egskhr@gmail.com, and include a brief description of your past customer service experience. Please also be sure to include the vacancy title in the subject line.
Good Luck!
We are looking for customer service representatives to join our fast growing team of professionals.
Roles & Responsibilities:
- Provide responsive and competent customer support. Ensure that all customer issues are resolved at the first instance
- Continuously work for exceptional customer experience, resulting in high customer satisfaction scores
- Learn, understand, retain and regularly update and demonstrate product / process knowledge
- Track, document and retrieve information in call tracking database
Qualifications:
- Excellent written and spoken command of English
- Skill in providing an exceptional customer experience.
- Skill in verbal and written communication to analyze, interpret and address customer needs.
- Knowledge of a Windows O/S (XP, 7) and Internet, and overall PC knowledge
- Ability to work in a time critical environment
- Ability to navigate a computerized data entry system or other relevant systems
- Ability to be flexible and quickly adapt to changing business needs and processes
- Ability and willingness to provide pre-sales support
- Ability to promote and sell products or services
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice
Please send your CV to egskhr@gmail.com, and include a brief description of your past customer service experience. Please also be sure to include the vacancy title in the subject line.
Good Luck!
