Operation managers: who have experience for managing Travel agencies not hotels. (10 to 15 years exp.)
1. As a member of the Company Travel Management Team, the Operations Manager assists in the development and implementation of the Company’s strategic and operational plans.
2. Manages the performance and development of all employees.
3. Conducts annual and semi-annual individual and team development meetings to set goals and objectives and to review performance benchmarks.
4. Commits to ongoing personal professional development and to understanding emerging trends and industry best-practices.
5. Conducts weekly and monthly staff meetings to gather and share information openly.
6. Assists in the development, implementation, training and management of standardized policies and best practices throughout the Company.
7. Actively manages the daily use of the company phone system, monitors call queues, and reviews daily/weekly/monthly performance reports.
8. Develops and implements standardized point-of-sale phone scripting.
9. Participates in the budget planning process relative to Corporate Travel Management services, and works with the Controller to adhere to the budgetary plan.
10. Works to ensure the Operations Team integrates well with other departments within the co., including but not limited to: Accounting, IT, Business Development, Management, Administrative Support.
11. Assists in researching technology solutions to drive efficiencies in our daily operations or to enhance the client experience while driving the Return on investment for the co.
12. Other duties as assigned from time to time by the GM of Operations, or as agreed upon by the Management Team.
EDUCATION AND EXPERIENCE:
1. General Education: Business Administration or Equivalent Experience in tourism preferred MBA holder.
2. Minimum Experience: Ten (10) years of direct supervision of front line travel consultants in a corporate travel environment.
3. Experience for Additional Consideration: Managing an integrating the cultures of multiple merged businesses, experience managing leisure, group or event travel.
4. Minimum Skills: Expertise with the Sabre GDS platform and web fares integration, working in an automated Quality Control environment, and implementing best practices. Solid working knowledge of Microsoft Excel, Word, Outlook and other industry related applications used in daily processing.
If you are interested in this job please send your CV to r.nabil@edrac.com with the job title in the subject of the email.
